DELIVERY

Shipping fees and delivery period

Any order placed via our website will be sent within 48 hours, during week time (Monday to Friday).
The delivery period will be shifted by the mode of delivery.

* Metropolitan France
Colissimo :  6,50 euros 
2-3 days shipping.

* Europe
Colissimo : 12 euros

* Other countries
Colissimo : 26 euros
Usually 5-10 days shipping. May vary depending on the country you select.

Tracking the parcel

The tracking number lets you get the info about the delivery process. This tracking number can be found on the details of the order when logged on to your account.

Delivery issues

* Absence of the addressee
In case of absence of the addressee, a transit advice note will be left in your letter box. The delivery service will give details about further delivery or if it has been given to the local post office.
In case of an extended absence, the parcel may be returned to us. If needed, please contact us at : eshop@floloveparis.com

* Parcels lost
In case you didn’t get any news about your parcel 8 days after it was sent by us, please contact us at : eshop@floloveparis.com. We will follow the trail and deal with this matter with our carrier service and let you know about it as quickly as possible.

REFUNDS AND EXCHANGES

If I have a problem with the order, is it possible to get a refund?

If I have a problem with the order, is it possible to get a refund?
Orders can be returned within 14 days after the reception of the parcel. Refunds are done when the returned product is successfully controlled upon receipt, using the same payment method you chose when ordering. The entire command will be refund except delivery fees.

If you’d like to exchange a product or get a refund, please advise us prior to the sending of the parcel at : eshop@floloveparis.com. This way, it will ease and accelerate the process so it can be done in the best conditions. Please let us know the reason why you’re returning us our product, it helps us get better!

Products have to be sent back at :

Groupe Burlat
Z.I. Cantaranne
A l’attention de Flolove Paris
35, rue des Métiers
12850 Onet-le-Château

Is it possible to exchange with a different product?

In the event of an exchange, the return costs are your responsibility. Your exchanged product is sent free of charge within the limit of a single exchange. Beyond one exchange, both return and shipping costs are at your expense.

PAIEMENT

Is our website secure?

All transactions are made in a fully safe context, using the latest secured transfer protocols. Card numbers and bank informations are never stored on our website.

What are the accepted payment methods?
You can pay for your purchases by credit card, PAYPAL, or bank transfer.
The accepted payment cards are: CB, MasterCard®, Visa®, American Express®.
Payments made on the site are debited in €.

PERSONAL ACCOUNT

Why create my account?

By creating your personal Flolove account, you make your journey with us more playful and easy.

* You can track your parcel with the tracking number that can be found on your order’s details

* Your personal informations are stored from a order to another

* You can create your own wishlists that you can share with your friends by email

* Special and unique offers will be sent only for you

* You get access to your order history and thus to your purchase invoices

How do I subscribe to the newsletter?

You can easily subscribe to the newsletter from our home page, or on your account. If you want to unsubscribe, just click the link on the bottom of any newsletter (your Flolove account will not be deleted).

FABRICATION

MANUFACTURING FLOLOVE

The fabrics are embroidered in a workshop in Picardy. Production is then carried out in Poland. Some very limited edition pieces are entirely produced in Paris.